Technical Customer Service Representative
- Date Posted: 2024-11-20
- Company: Compass Maritime Group
- Location: Baltimore Area
- Contact Person: Amanda Funk
- Job Type: Full Time
Job Description
Join our client as a dedicated Marine Customer Service Representative, where you’ll play a key role in providing exceptional support and service to customers, sales managers, and manufacturers. In this position, you will be responsible for diagnosing, troubleshooting, and resolving technical issues related to our products, ensuring client satisfaction and smooth operation.
About Us
Our client is a leading supplier of innovative marine product solutions across North and South America. Their enthusiastic and dedicated team supports customers in a hybrid work environment, promoting a positive work-life balance. They offer generous benefits and highly value their team members. The company has a close-knit culture, with an average employee tenure of 11 years.
Primary Responsibilities
- Provide prompt and efficient technical support via phone, email, concerning the installation, use, operation, and maintenance of marine equipment.
- Provide support to sales managers, engineers, and manufacturer’s representatives in a positive and professional manner.
- Diagnose and troubleshoot issues related to our products and services.
- Collaborate with internal teams to address complex technical challenges.
- Document solutions and update client records accurately in our system.
- Maintain a high level of customer satisfaction through exceptional service.
- Process customer orders as needed in the ERP system and coordinate with the warehouse.
Essential Qualifications and Skills
- At least 5 years of experience in marine mechanical, electrical, and hydraulic systems.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively in a team-oriented environment.
- Strong understanding of the marine industry and boating experience preferred.
Compensation and Benefits
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- Company Supported 401(k) plan
- 20 days of paid leave
- Life and disability insurance
- M-F work week with Hybrid options
