Service Writer

Marine Service Writer

Location: Chester, MD
Job Type: Full-Time

About Us

We are a leading marine service and repair facility dedicated to providing exceptional customer care and high-quality workmanship. If you’re passionate about boating and thrive in a fast-paced environment, this is your opportunity to join a growing team that values expertise and customer satisfaction.

Position Overview

The Marine Service Writer acts as the key link between customers and our service department. You’ll manage service requests, prepare accurate estimates, and ensure smooth communication throughout the repair process. This role is perfect for someone who enjoys problem-solving, has strong organizational skills, and understands marine systems.

Key Responsibilities

• Serve as the first point of contact for customers needing boat repair, maintenance, or marine equipment service.
• Create detailed work orders and service estimates based on customer concerns and technician recommendations.
• Schedule service appointments and coordinate workflow between customers and marine technicians.
• Communicate repair status, timelines, and costs clearly and professionally.
• Process warranty claims and handle vendor communications.
• Maintain accurate records of service history, parts orders, and billing using service management software.
• Ensure compliance with marine industry standards and company policies.

Qualifications

• Experience: Previous experience as a marine service writer, automotive service advisor, or similar role preferred.
• Knowledge: Familiarity with boats, marine engines, and related systems is a strong plus.
• Skills: Excellent communication, customer service, and organizational skills.
• Technical: Proficiency with computers and service management software.
• Education: High school diploma or equivalent; technical training in marine systems is a bonus.

Why Join Us?

• Competitive pay based on experience.
• Health insurance.
• 401(k) Matching
• Paid time off and holidays.
• Opportunities for training and career advancement.
• Work in a dynamic, boating-focused environment.

Apply Today!
If you’re ready to help customers keep their boats in top condition and enjoy a rewarding career in the marine industry, we’d love to hear from you.