Service Advisor

Job Description

Join our team at Clarks Landing Yacht Sales for a dynamic opportunity as a Service advisor. This is a very friendly work place in an beautiful environment overlooking the water.

OVERVIEW: The Service/Warranty Advisor is responsible for providing support to the Service Manager, service team, and customers. Responsibilities include working customers to get the information required to perform work on boats, following through to make sure everything is completed correctly the first time, in a timely manner.

KEY TASKS:

• Assist Service Manager in day-to-day operations including scheduling and distribution of work for technicians and yard team, utilizing Service Scheduler and other tools as required to generate and manage work orders.
• Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs, if required, and take precautions necessary to guarantee our payment including but not limited to pictures of the work and returning parts replaced.
• Greet customers and determine needs, providing clear and precise instructions on the work order for the technician.
• Answer incoming calls in a professional manner, returning all customer calls prior to close of business each day.
• Promote the sale of additional labor services, parts and accessories in a professional manner for each customer.
• Obtain Customer signature on every work order, and collect payment for work prior to releasing customer boat. In the event the repair cost is unknown initially, obtain customer approval on work order to diagnose issues, and then contact customer with estimate for repairs as soon as determined, and obtain approval.
• Schedule, coordinate and follow-up on sublet contractors.
• Communicate with the customer during repairs and coordinate customer pick-up.
• Finalize and invoice work orders.
• Provide prompt, detailed and timely flow of all paperwork.
• Other Duties as assigned.

Qualifications:
– Previous experience in automotive service or related field preferred
– Strong mechanical knowledge and understanding of vehicle maintenance
– Excellent communication and customer service skills
– Ability to multitask and prioritize work in a fast-paced environment
– Detail-oriented with strong problem-solving skills
– Proficient in using computer software for service writing and estimating

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or benefits associated with the role.

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